- How do I share photos from a wedding with all guests?
- Create a free event on Momentzy, share the link or QR code with your guests, and they can upload photos directly from their phone browser — no app installation needed.
- Do guests need to install an app to upload photos?
- No. Momentzy works directly in the browser on any smartphone or computer. Guests open the link or scan the QR code and upload photos without installing anything.
- How much does Momentzy cost?
- The free plan includes 512 MB of storage per event and events stay active for 30 days. Paid plans offer more storage, longer retention, and advanced features like branding and face detection.
- Are photos private and secure?
- Yes. Photos are only accessible to people who have the unique event link. Data is stored in Europe and Momentzy is fully GDPR compliant.
- Does Momentzy work on mobile phones?
- Yes. Momentzy was designed mobile-first — it works on any modern smartphone, both iOS and Android, with no app needed. It can also be installed as a PWA on the home screen.
- How many photos can I store on the free plan?
- The free plan includes 512 MB of storage per event. Depending on photo quality, that covers hundreds to thousands of images. The Premium plan offers significantly more storage.
- What is face detection and how does it work?
- Momentzy's face detection automatically identifies and groups photos by person. Each guest can quickly find all photos they appear in. This feature is optional and disabled by default — the organizer must enable it per event.
- How do I download all the event photos?
- On the event page, the organizer can download all photos at once as a ZIP file. Bulk download without watermarks is available on Premium and Pro plans.
- How long are photos stored?
- On the free plan, events stay active for 30 days after the start date. On paid plans, retention is up to 1 year. Organizers receive a notification before data is deleted.
- Is Momentzy GDPR compliant?
- Yes. Momentzy was built GDPR-first: data is stored in Europe, you can export all your data (Art. 20), delete your account and all data (Art. 17), and face detection requires explicit opt-in.
- Can I organize photos into albums?
- Yes. Organizers can create albums within an event to group photos by theme, location, or time. The free plan allows 1 album per event; paid plans offer unlimited albums.
- How does photo moderation work?
- When moderation is enabled, photos uploaded by guests are queued and only appear in the event after the organizer approves them. You can manage all pending photos from the event dashboard.
- Can guests like and comment on photos?
- Yes. Authenticated guests and registered users can like and comment on photos. These interactions appear in the event activity feed.
- Can I run multiple events at the same time?
- Yes. You can create multiple simultaneous events. On the free plan, each event has its own independent storage and retention limits.
- What is the live slideshow?
- The live slideshow displays event photos on a large screen in real time — perfect for showing during the party or reception. The organizer can enable this feature in event settings.
- How does custom branding work?
- On Pro and Team plans, you can add your logo and brand colors to the event. Downloaded photos include the brand overlay. Ideal for photographers and companies organizing events.
- How do people access the event?
- Each event gets a unique link and an auto-generated QR code. Share them by message, email, or print the QR code to display at the venue. No account is required to upload photos.
- Can I delete an event?
- Yes. You can delete an event and all its photos at any time from the dashboard. This action is irreversible, so downloading photos first is recommended.
- Is Momentzy suitable for corporate events?
- Yes. The Pro plan and B2B portal are specifically designed for businesses: custom branding, multiple events, larger storage, and advanced management tools. Contact us for enterprise solutions.
- Can I get a refund?
- Yes. We offer a 30-day money-back guarantee, no questions asked. If you're not satisfied with Momentzy Premium or Pro within the first 30 days, we'll issue a full refund. Contact support from your dashboard.
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